As we come to the end of 2022 and look forward to 2023, this is a look back at what we did well and what we have yet to do better!
First and foremost, give everyone in your office (and yourself!) a round of applause, as for the second year in a row, we have achieved FIVE Stars! This is no small feat, and it showed great collaboration from the people working the front desk taking calls to the providers in the office and everyone in between who reached out to members directly or had a role in documentation. THANK YOU! Let’s keep that momentum going! It is evident that you are providing great care.
Now for the work we have yet to accomplish. The hardest part is already being done — the patient is being seen. It is just a matter of taking the next step and documenting all findings/changes during the visit.
Avoid the pitfalls of the EMR
If you can do this one change at the beginning of the year, it will avoid a major coding error moving forward. Why not designate January (or the first time the patient comes into the office) to cleaning up the patient’s account?
Here’s one way to do this: Remove or term any “old/resolved diagnosis” that may be under the “reason for the visit” section.
One diagnosis/condition found under that section which often causes a coding error is the CVA. We have found CVA coded repeatedly year over year. This code is only to be used as the stroke is occurring. It is extremely rare for this to be happening in the doctor’s office. The CVA can be coded only during the hospital stay. Once the patient is discharged from the hospital, regardless of the discharge destination, it is either coded as a history of a CVA or a residual or late-effect condition post CVA.
Also please note if there is any residual as a result of the CVA, this is to be captured once discharged and captured at least on an annual basis as long as the residual continues. When capturing the residual for a CVA, always link the residual clearly to the CVA.
A Common Example:
CC: Physical exam, noted patient drags left leg.
PMH: CVA 2019 no residual
This type of documentation does not meet the standard for acceptance with CMS requirements. It was often noted in record reviews over the past two years. Another common coding error is a conflict in the note as shown in the example above. A positive finding is noted in the history and physical exam, and the opposite is noted in the assessment. The positive finding cannot be accepted, as it is a direct conflict in the note.
Frequently Misused or Inaccurately Coding (MESH)
Missed Opportunities on an Annual Basis (TOAD)
Codes that tend to be chronic in nature, lasting a year or even until death. These are conditions that are being treated on an ongoing basis, but they are not being captured on an annual basis for the patient.
Missed opportunities = TOAD
T = Transplants
Status Codes (not all inclusive)
Transplant complication (not all inclusive)
O = Ostomies
Status Code (not all inclusive)
Stoma Complications (not all inclusive)
A = Amputations
Status Code (not all inclusive)
Amputation Complications (not all inclusive)
D = Diabetes and or Dialysis
Status Code Diabetes (not all inclusive)
Diabetes with Complications (not all inclusive)
Status Code Dialysis (not an all-inclusive list)
Dialysis Complications (not all inclusive)
AV Fistula complications